Frequently Asked Questions
How can we help you? Check out the FAQs below to find an answer.
People with disabilities
For our events scheduled in Milan, admission is free for people with disabilities and one companion (the companion must be an adult). To request this, please send an email to info@livenation.it, indicating the name and surname of the person with a disability, the event you wish to attend, a contact phone number/email, and the disability certificate or an equivalent document (obscuring sensitive parts, leaving the percentage visible).
We prioritize certificates with 100% disability ratings. The request procedure must be repeated for each event. The number of seats is limited, and the only criteria for accepting a request are the date the complete request is sent and the percentage. Please note that requests can be submitted starting from the event announcement.
We also provide the consent form for the processing of personal data of the companion (here), which we ask you to return to us completed and signed. For more information on the processing of personal data, please review our privacy policy.
We will then communicate the confirmation of the acceptance of the request via email as soon as possible. Associations are required to submit a maximum of four names (with their companions) or a maximum of two names (with their companions) for events in venues with limited capacity. Milan events for which availability has already ended are indicated on the respective event page on our website with an informational message (in a blue box) in the top section.
For further information and confirmations, and for contact requests for all events outside of Milan:
Purchase of a Limited Number of Tickets
Presales often involve a limited number of transactions to ensure that as many users as possible can purchase tickets for a specific event.
The purchase limit per transaction is specified on the purchase page of each ticketing service.
Problems with Online Ticket Orders
For any issues related to purchases or failed transactions, please contact the customer support of the ticketing service where the purchase was made.
Meaning of non-numbered seats
Unreserved seating generally provides access to standing areas and/or sections with seating where seats are not assigned, and are thus occupied on a first-come, first-served basis.
In case of event cancellation
In the event that a show is canceled or postponed, you will receive a notification via email from the ticketing service where you made the purchase. If you purchased your ticket at a physical outlet, we recommend keeping an eye on this website and our social media channels.
In the case of cancellation, the ticket will be fully refunded according to the communicated procedures; in the case of a postponement, the ticket may be valid for the rescheduled event, unless stated otherwise.